Quality Control Assurance

The Optus Talent Acquisition team are taking a break for the holiday period from Saturday 20 December and we will return on Monday 5 January 2026. We will begin to review applications upon our return.

Optus is an Australian telecommunications company delivering more than 11 million services to our customers every day across mobile broadband and digital solutions.

Join our Quality Control team in the role of Quality Assurance Analyst. Youll play a vital role in safeguarding compliance and improving customer experience in our customer service departments. Reporting to the Quality Assurance and Standards Manager youll be responsible for reviewing customer interactions and identifying compliance / business / customer experience gaps and providing actionable insights to uplift performance. If youre diligent analytical and passionate about quality and compliance this is the opportunity for you.

What Youll Do

• Auditing customer interactions across voice messaging and back-office channels to ensure compliance with regulatory and business standards.
• Providing detailed guidance and mentoring recommendations to frontline teams and leaders.
• Maintaining accurate records of audit outcomes trends and insights for reporting purposes.
• Collaborating with collaborators to support training needs process improvements and continuous uplift initiatives.

What makes you perfect for the role

The good stuff.

At Optus we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and / or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process please email or call. Were here to help.

For more information on Diversity Inclusion & Belonging at Optus please visit

Key Skills

Corporate Communications,Apache Commons,API,Community Support,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1