Retention Advisor

Join our dynamic team as a Customer Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role focuses on receiving and addressing customer inquiries without engaging in outbound dialling. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About The Role

• Full-time and onsite, based at our Sippy Downs office
• Professionally handle inbound customer calls with empathy and expertise
• Enhance customer loyalty by delivering top-notch, personalised solutions
• Identify and address the root causes of customer concerns
• Collaborate with colleagues to ensure comprehensive customer support
• Assist with policy renewals, changes, cancellations, and amendments

About You

Don't tick every box? Don't worry!

We understand that many skills are transferable so even if you don't tick every box, we still encourage you to apply if this role aligns with your interests.

Perks and Benefits

Sound good?

If yes, we want to speak to you! Join us in revolutionising the insurance industry by prioritising the customer. Apply now and be a part of our growing success story.