Customer Service Team Leader

Job Title : Optical Customer Service Team Leader

Location : Windsor, Queensland

About EssilorLuxottica

We are EssilorLuxottica , a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers in advanced lens technologies and iconic eyewear craftsmanship, creating a vertically integrated business to meet the world’s evolving vision needs. Our brands include Ray-Ban, Oakley, Oliver Peoples, Persol, Costa , and more, along with licensed brands such as Tiffany & Co, Burberry , and Chanel . Our innovative lenses like Varilux and Transitions lead the industry. In Australia and New Zealand, we operate retail and eye care brands including Sunglass Hut, Oakley, OPSM, Ray-Ban , and Laubman & Pank . Every day, our 190,000 employees across 150 countries work towards our mission to help people see more and be more .

Role Overview

As our Optical Customer Service Team Leader at our Windsor location, you will lead our local Customer Service team to deliver exceptional service and experience for our customers across Queensland.

You will be trained to become a key contact within the business for our customers and internal teams (Account Managers, Production, and Logistics), ensuring continuous improvement in our Customer Service standards to support growth. Your focus will be on supporting your team of 4 to exceed customer expectations and provide technical and troubleshooting advice.

Ideal Candidate Profile

• Optical Knowledge
• Innovative thinker
• At least 2 years’ experience in customer service, preferably in a call centre environment
• Excellent interpersonal and communication skills (both written and verbal)
• Strong business acumen
• Proficient in computer systems and tools, including ordering systems
• High attention to detail

About You

If you see a great career opportunity in the Optical Industry, we would love to hear from you. Please click 'Apply' to submit your cover letter and resume.

Our Commitment to Diversity and Inclusion

As an inclusive, team-first company, we value creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We encourage flexible working arrangements to support work / life balance and wellbeing. We are dedicated to fostering a safe, inclusive environment for all, focused on creating better experiences for our customers and each other.

Additional Information

Job Segment : Manager, Ophthalmic, Management, Healthcare

Provider : SAP (service provider) - session management details included but irrelevant to the job description.

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