Client Scheduling Officer

Client Scheduling Officer

Permanent Full Time | Kenmore, QLD

Make a meaningful impact every day.

About the Role

We are seeking a motivated and detail-oriented Client Scheduling Officer to join our Scheduling team based at Kenmore, QLD. In this vital role, you will be responsible for coordinating the provision of care and contractor services for our Home Care clients. As part of our dedicated team, you will help ensure seamless, client-focused service delivery aligned with the mission and values of Churches of Christ.

Key Responsibilities

As our Client Scheduling Officer, you will :

• Coordinate client and staff scheduling in line with enterprise agreements and contractual conditions.
• Triage incoming enquiries and respond promptly to unscheduled changes or adjustments to service delivery.
• Manage the allocation of fleet vehicles to support operational requirements.
• Maintain strong, positive relationships with clients and employees within a call-centre environment.
• Contribute as an active team member, supporting organisational goals, service integration, and continuous improvement.
• Uphold quality, safety, and compliance standards, ensuring adherence to organisational policies, relevant legislation, and ethical practice.
• Support organisational reporting requirements and financial targets as needed.

About You

Essential Qualifications & Knowledge

• Certificate IV in Business Administration, or equivalent knowledge and experience.

Experience

• At least three years’ experience in an administration or business support role within community services or a similar environment.
• Experience using Sandwai or another client scheduling system.

Technical Skills

• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Personal Attributes & Capabilities

• Strong communication and interpersonal skills, with the ability to work effectively with a range of stakeholders.
• A commitment to delivering high-quality, continuously improving services.
• Adaptability and resilience in an environment of change and innovation.
• Well-developed problem-solving, decision-making, and negotiation abilities.
• A proactive approach to safety, compliance, and quality standards.

Compliance Requirements

• Current National Police Check (or ability to obtain).
• Australian Work Rights (we are unable to offer sponsorship for this role).

Don't meet every requirement? That’s okay — if you bring the right attitude and align with our values of Integrity, Compassion, Excellence and Courage, we’d still love to hear from you.

Why Join Us?

At Churches of Christ, you’ll be part of a supportive team dedicated to enriching the lives of seniors and their families. We offer a workplace that values compassion, respect, and continuous improvement—where your contribution truly matters.

You’ll enjoy :

• Up to $18,549 tax-free salary packaging benefits
• 5 weeks annual leave + supportive Employee Assistance Program
• Values-led culture with caring, experienced leaders
• Discounts across a wide range of retail partners

Ready to Apply?

If you're ready to be part of something bigger, we’d love to hear from you.

For more info, contact Aneka on

Visit : www.cofc.com.au

Click Apply Now to get started

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