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Customer Service Officer - IRESS

Customer Service Officer - IRESS

Ox SecuritiesChatswood, New South Wales, AU
20 days ago
Job description

About Us

Ox Securities, a fast-growing and reputable company in the FX and CFD industry, is seeking a highly motivated and customer-focused Customer Service Officer with IRESS experience  to join our team. In this role, you will be responsible for providing prompt, professional, and high-quality support to our clients through multiple communication channels, including email, social media, live chat, and phone.

Key Responsibilities

  • Provide outstanding customer service via phone, live chat, email, and social media.
  • Maintain high service-level standards, ensuring inquiries are handled efficiently and professionally.
  • Address client concerns with a proactive and solution-oriented approach.
  • Work collaboratively with internal teams to resolve customer queries promptly.
  • Assist clients with payment-related inquiries, including deposits and withdrawals.
  • Investigate and resolve technical concerns regarding IRESS trading platforms, including trade analysis.

Training & Development

We are committed to your success. Comprehensive training and continuous support will be provided to equip you with the skills and knowledge required to excel in this role.

Preferred Qualifications & Skills

  • Passion for delivering top-tier customer service with a client-first mindset while adhering to industry best practices.
  • 2+ years' experience in customer success or a similar role within the financial services or fintech industry.
  • Strong technical proficiency and the ability to troubleshoot software-related issues.
  • Self-motivated, proactive, and capable of taking initiative.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong attention to detail and a commitment to accuracy.
  • Ability to work collaboratively in a team environment and share knowledge effectively.
  • Confidence in communicating across multiple channels to influence and assist customers efficiently.
  • Proficiency in a second language is desirable

    • Join us at Ox Securities and be part of a dynamic team that values excellence, innovation, and customer satisfaction.

    Apply today!

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    Customer Service Officer • Chatswood, New South Wales, AU