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Senior Customer Success Manager Mid-Market ANZ

Senior Customer Success Manager Mid-Market ANZ

HubSpotSydney, Australia
20 days ago
Job description

Who are we

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing sales and customer success software to grow their businesses. Its our mission to not just help them grow but to help them grow better.

At HubSpot we believe that our values live in our hearts not our hallways. We want to build a company where people feel empowered to do their best work wherever they are. Our ANZ office is located in Sydneys CBD however this role is open to remote workers based anywhere in Australia.

Whats the role

Were looking for a Senior Customer Success Manager to join the ANZ MidMarket team! If youre obsessed with delighting customers and have a sense of autonomy ownership and dedication to helping each customer experience a measurable ROI this is a role to consider! Our Customer Success team is on a mission to deliver bestinclass services and support to our global customers. From developing creative and personalised strategies for businesses to creating resources that help people become inbound experts we try to help our customers grow better using our software.

What will I do

  • Primary ownership and accountability for ensuring customer growth delight and retention for complex customers who require highertouch service.
  • Build and foster relationships with key decision makers and stakeholders across multiple customer teams
  • Engage customers in strategy conversations to derive maximum value from their investment in HubSpot
  • Identify and develop new opportunities for expanding customers usage of new products
  • Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
  • Monitor customer health and create risk mitigation plans where needed
  • Collaborate with other HubSpot teams and executive leadership to ensure adoption and successful customer renewals
  • Resolve customer inquiries by aligning customers with the right resources
  • Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
  • Serve as a mentor to new team members
  • Develop and share best practices with team members to continually improve the quality effectiveness and efficiency of our processes.

Who are you

  • Extensive experience owning maintaining and driving a customer relationship in a quota or retentioncarrying role
  • A verifiable track record of consistently meeting and exceeding revenue goals
  • Excellent phone written and verbal communication skills. Familiar with presenting strategy verbally in person over the phone and in email communication.
  • A firm grasp of how business works including sales consultative problem solving and issue resolution skills.
  • Wellorganised with a high attention to detail and ability to prioritise and time manage for successful .
  • Confident self motivated and a true team player
  • The ability to thrive in a fastpaced environment
  • Demonstrated desire to learn
  • Experience with SaaS & marketing automation software are a huge plus!

    • What are the benefits

  • Stock units and a variable bonus!
  • Hybrid work environment be based anywhere in Australia You can choose to work from Home Office or Flex!
  • World class new hire training and onboarding
  • An education allowance up to USD$5000 per annum
  • Unlimited Time Off Policy
  • Private health insurance allowance & annual fitness reimbursement
  • Opportunity to work with amazing colleagues who embody HubSpots HEART core values
  • Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
  • Check out the HubSpot Website to see all our wonderful Benefits

    • HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing growthminded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART : Humble Empathetic Adaptable Remarkable Transparent.

    We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

    If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

    At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.

    If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

    Germany Applicants : (m / f / d) link to HubSpots Career Diversitypage here.

    India Applicants : link to HubSpot Indias equal opportunity policy here.

    About HubSpot

    HubSpot (NYSE : HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.

    You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.

    Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

    By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpots Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.

    Required Experience :

    Manager

    Key Skills

    IT Hardware & Networking,Cruise,Import & Export,Light Vehicle Driving,ACCA,ITI

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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