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Level 3 IT support technician – Rockhampton and Brisbane

Level 3 IT support technician – Rockhampton and Brisbane

A&B Mylec Pty LtdRockhampton, Queensland, Australia
16 days ago
Job description

Level 3 IT Support Technician – Rockhampton and Brisbane

Join Our Team as an IT Support Technician – Work on Exciting Projects with a Dynamic Team!

Are you an experienced IT technician looking for a role that offers variety, career growth, and the chance to work on cutting-edge projects? ABM.IT is seeking a skilled professional to join our team!

Why Join Us?

At ABM.IT , we started in 2017 to support our parent company, A&B Mylec Pty Ltd , and its clients. Since then, we’ve expanded into specialist software design, commercialisation, and external client services. Now, we’re looking for a passionate and customer-focused IT technician to help us continue delivering outstanding solutions.

What We Offer :

  • Competitive salary package – Be rewarded for your skills and experience
  • Exciting and diverse projects – Work with clients of various sizes (20+ staff) across different industries
  • Career growth opportunities – We invest in your professional development with a dedicated training budget
  • Flexible and innovative work environment – Enjoy a mix of onsite and remote work
  • Supportive team culture – Work alongside like-minded professionals who value collaboration and expertise

About the Role :

As an IT Support Technician , you’ll play a key role in supporting both internal staff and external clients . Your responsibilities will include :

  • Providing expert technical support for a variety of IT environments
  • Performing network and server maintenance & configuration
  • Managing backup systems to ensure security and reliability
  • Handling PC and portable device setup & troubleshooting
  • Assisting with software development & commercialisation projects
  • Supporting meeting room AV equipment

    • Who We’re Looking For :

    We need a proactive problem-solver with a strong customer focus and a can-do attitude .

    The ideal candidate will have :

  • Experience supporting businesses (20+ staff) and understanding their IT infrastructure needs
  • Tertiary qualifications, industry certifications, or equivalent experience
  • Excellent communication skills – You can explain tech to non-tech users
  • Strong knowledge of Microsoft 365 and hybrid environments
  • Expertise in Windows 10 / 11, Microsoft Hyper-V, and VMware
  • Ability to work independently and prioritise tasks effectively
  • A valid Australian driver’s licence – Travel may be required

    • Bonus Skills (Highly Regarded but Not Essential) :

  • Experience with Connectwise and Adobe products
  • Programming and scripting knowledge
  • Sales experience

    • How do your skills match this job?

    Your application will include the following questions :

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an Information Technology Support Technician?
  • Do you have technical support experience?
  • Do you have customer service experience?
  • Which of the following Adobe products are you experienced with?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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