Operations Leading Hand (Driver) - Customer Delivery Trainer

Operations Leading Hand (Driver) - Customer Delivery Trainer

Join to apply for the Operations Leading Hand (Driver) - Customer Delivery Trainer role at dnata .

Brisbane, Queensland, Australia.

Elevate your career to a higher altitude! Bring your exceptional training skills to work with dnata catering & retail, where the sky’s truly the limit.

About the Role

This role will ensure the delivery of service to all airline customers in line with operational schedules and safety requirements while leading a team of Customer Delivery Drivers during shift. As the face of dnata catering on the tarmac, you will be responsible for correctly loading catering onto aircraft, driving hi‑lift trucks and transporting cargo to the aircraft.

Key Responsibilities

• Assist in leading and coordinating the Customer Delivery team.
• Ensure productivity and performance criteria are met, including completion of regular performance assessments.
• Organise and coordinate work within the designated area of responsibility.
• Supervise catering trucks to ensure safe and timely loading onto aircraft.
• Perform all duties of a Driver.
• Train and induct team members across dispatch, loading bays, tarmac, parking and onboard aircraft.
• Allocate work within the Customer Delivery team.
• Maintain administrative documentation such as shift reports and rostering.
• Record training completion reports for all team members.
• Follow up on any discrepancies and ensure correct in‑flight meal loading.
• Provide regular updates on training delivery and completion to the Customer Delivery Manager and Corporate Standards and Training team.

Qualifications & Requirements

What’s in it for you?

About Us

We are Australia’s largest and most admired inflight catering and retail partner, specialising in inflight catering, retail, food manufacturing and airport lounge management. With 16 facilities across 10 cities and over 4,000 employees, we produce more than 64 million meals and support more than 250,000 flights annually.

Application

Does this role sound perfect for you? If so, we want to hear from you! Apply at http : / / dnatacatering.expr3ss.com / home to begin your journey with the dnata catering family as an Operations Leading Hand – Customer Delivery Trainer.

Job Details

Seniority level : Mid‑Senior

Employment type : Full‑time

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