Client Operations Senior Associate

Job Description

ABOUT US

ABN Australia is a fast growing corporates services and accounting firm that specialises in helping global businesses enter and succeed in the Australian market, providing exposure to an exciting and unique mix of international clients not found elsewhere.

HOW WE WORK

We are fully cloud-based with a technology first entrepreneurial mindset that allows us to capitalise on opportunities in th emarket quickly. With offices in Adelaide, Sydney and London, we offer remote or hybrid work arrangements where possible.

We have a family focussed culture that is supportive of work-life balance; but in return ask for real ownership, accountability and a team focussed mindset. We believe in growing careers alongside our business and as opportunities arise we provide internal development and support to help our team to grow professionally.

Our service and success is recognised by over 500 5-star Trustpilot reviews and as a Finalist in the 2025 Australian Accounting Awards. We're proud to be known for our responsiveness, deep expertise and practical, tech-enabled approach to service delivery.

ABOUT THE ROLE

We're looking for a Client Operations Officer to join our growing team, The Client Operations Officer role is vital in supporting our service delivery teams to ensure efficient and responsive service delivery with an outstanding client experience at every point of our engagement. With a combination of operations and support responsibilities, this role presents a great opportunity for an experienced candidate to join our team and rapidly advance their career in our operations and support function.

KEY RESPONSIBILITIES

Key responsibilities include :

• Client engagement and relationship management
• As a point of contact with clients you will be responsible for managing queries and escalating matters internally, including client onboarding, offboarding, compliance updates, invoicing, etc.
• Tax and Accounting service support
• BAS workflow support inc. lodgement through ATO portal
• ITR workflow support (e.g. information collection, client file management, etc.
• Preparation and distribution of client-specific compliance documentation (e.g. compliance calendars, Trust account authority, etc.
• Distribution of relevant notices to clients
• Simple interactions with ATO, ASIC, insurers, etc.
• Support delivery of Business Support Plans
• Other Office and administrative tasks as required.

Requirements

ABOUT YOU

You will bring your positive, can-do attitude, entrepreneurial mindset and client experience focus and you will have :

Prior experience in a relevant professional services environment (ideally with exposure to Australian public practice accounting)

Strong organisation and time-management skills with a demonstrated ability to multi-task and manage competing priorities effectively.

Strakeholder manegment skills and high-level communicatino skills (both written and verbal)

An interest in continuous and process improvement and a positive learning approach

Prior exposure to the following systems is highly regarded (but not essential) :

Benefits

WHAT WE OFFER

If this sounds like the role for you click APPLY NOW to submit your CV and cover letter.

If you want more information visit our website at www.abnaustralia.com.au or email us at careers@abnaustralia.com.au

Requirements

You will bring your positive can-do attitude, entrepreneurial mindset, professionalism and customer service focus and you will have : Tertiary qualifications in Commerce, Accounting, Business Administration / Management (or a related field) Current professional Accounting registration (CPA / CA, etc.) A minimum of 5 years' experience working in Australian tax and accounting Outstanding time management skills Excellent professional communication skills (both written and verbal) Demonstrated attention to detail Experience supervising / leading a team A strong commitment to customer service, confidentiality and continuous improvement