Desktop Support Engineer

Overview

Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.

As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney.

The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region.

The candidate must have their own license and car and be comfortable talking to customers face to face.

A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.

Responsibilities

Provide L1 support for service delivery teams and resolve technical issues

Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues

Proactively managing our client's IT environments

Conduct problem management to ensure the root cause of issues is addressed

Take ownership of assigned clients, and ensure we deliver excellence in customer service

Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed

Maintain effective communications with clients

Qualifications

Minimum of 2 years IT experience

Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Proven ability to work within and across teams

Industry based certifications

Installation and management of peripheral devices

User account maintenance

Desktop and End User Support

Ability to service on-site contracted requirements

Note

As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Benefits

Training and certification bonuses

Culture Awards that recognise excellence

Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors

Vibrant, fun social activities

Discounted hardware and software

An environment that embraces learning and development

Brennanis an equal opportunity employer.

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