Service Delivery Lead - IT

Service Delivery Lead - IT Operations

Location : Sydney

Contract

About the Role

Our client, a major FMCG organisation is undergoing a significant demerger, with the transition set to complete by this month end. As part of this transformation, they are seeking a Service Delivery Lead to support the Transitional Service Agreement (TSA). This role is critical in ensuring the smooth delivery of IT services by acting as the escalation point, while collaborating with Product teams who own direct service delivery.

Key Responsibilities

• Provide service delivery oversight, acting as the primary escalation point for IT service issues.
• Support IT with inputs on existing systems, processes, and data.
• Manage application support escalations to ensure service level targets are met.
• Partner with super users and end users, building strong stakeholder relationships.

Skills & Experience

Apply now to be part of building the future of a newly independent organisation.

Madhuri Mhanta

Key Accounts Consultant

Let’s Connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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