Operations Supervisor (Evening shift)

The Role

Operations Supervisor is the shift leader for our Operations team, monitoring our Ground Patrollers and Drivers as well as the availability of our Neuron e-scooters. The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the City Operations Manager, an Operations Supervisor may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives.

What You’ll Do:

• Perform basic administrative tasks, such as shift scheduling and manpower deployment planning.
• Manage the Ground Patrollers & Drivers in retrieving and returning scooters to the designated parking stations.
• Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand.
• Ensure timely pick up of assigned e-scooters from scooter consolidation areas.
• Ensure the Operations team performs quality control and basic maintenance on the e-scooters.
• Train new Operations staff members and conduct refresher training
• Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.

What You'll Need:

• A valid Open Class Driver Licence
• Flexible work schedule with the ability to work weekends
• Ability to lift, carry and maneuver 26-28 kg
• Any mobility/logistics/transportation experience is advantageous
• A hands-on approach to leadership - our Operations supervisors will need to be comfortable managing “in the field” alongside their team members
• Self-starter who radiates positivity and possesses a “can-do” attitude
• Demonstrated ability to deliver results in a complex operational environment
• Strong communication and organisational skills.
• Passionate about delivering a seamless customer experience.

Our Values

Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinion
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.