CRM Technical Analyst (Salesforce)

Join to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance Consulting

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Join to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance Consulting

Are you passionate about CRM and are you experienced with a variety of SaaS based CRM systems?

Our client is a great Australian Success story, certified as “Great Place to Work” for 5 years running and undergoing a transformation encompassing systems and processes.

The CRM Technical Analyst role will support, maintain, and enhance the current SaaS-based CRM systems—Salesforce, HubSpot, and Pipedrive

This role will be central to ensuring CRM platforms are effectively integrated into sales, marketing, customer service, and operations processes, while also interfacing with SAP S4 / Hana, AWS Connect, their website, and the Databricks data warehouse.

This is a hands-on technical role ideal for someone with strong analytical skills, CRM administration experience, and an understanding of E2E CRM business processes, ideally in a supply chain or distribution business.

Alternatively if you do not have specific supply chain or distribution experience, other industry verticals that are focused on E2E customer journey and Customer experience will be considered as well.

What you will typically do in this role :

• CRM Administration & Configuration – the current environment is Salesforce, HubSpot and Pipedrive
• Technical Support & Issue Resolution
• CRM Integration Support - AWS Connect, SAP S4 / Hana, Magento and Databricks
• Data Management & Governance - Ensure CRM data accuracy, integrity, and consistency across platforms.
• Enhancements, Change Delivery and User support
• User Training & Enablement

What you bring to this role :

You are a proactive, detail oriented professional with solid functional and technical understanding and passion for E2E customer journey and CRM processes. This includes :

T he role is based in Arndell Park (Sydney West) .

You will need to drive as there is no close public transport. There is plenty of parking and you will be required to be on site on average 3 days per week

Why Join?

Our client combines innovation with integrity. They are a trusted industry leader with a growing tech footprint and a large technology transformation underway. They offer :

This role is an initial 12 months Fixed Term – very likely to be renewed or go permanent. It pays a max base of up to $155k plus superannuation

Does it sounds like you?

Please send your CV to Silvia at Balance Recruitment applying below

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage and Staffing and Recruiting

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