Customer Service Specialist

efm LogisticsNew South Wales, Australia

16 days ago

Job description

2 days ago Be among the first 25 applicants

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. Due to growth, we are seeking a Customer Service Specialist (IAM) to manage day-to-day freight movements and deliver an exceptional logistics experience for our customers around Australia.

Overview

As a Customer Service Specialist (IAM) based out of our Pyrmont office, you will be responsible for :

Supporting and managing the day-to-day movement of freight within your portfolio
Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
Reviewing and reporting on daily freight movements
Resolving enquiries in a way that provides a no better experience
Escalating priority issues when required relating to all aspects of your accounts
Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we\'re looking for

Tertiary qualification or 2+ years experience in Customer Service

Strong written and verbal communication, and problem-solving skills

Sound computer knowledge including experience with Microsoft Office Suite

Resilience, passion and ability to work at pace and under pressure

A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

To find out more about the role from our Customer Service team members, follow this link - https : / / www.youtube.com / watch?v=NlmzjpX0eDI

Benefits and culture

Strong focus on regular and ongoing professional development training, enhancing skills and career progression

A dynamic and empowering culture, where we challenge each other to do it better

An opportunity to be part of an industry leader

Competitive salary and bonus scheme

Modern office space and technology

Company functions and team building activities

Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

How to apply

If this sounds like you, please send your CV via the link provided. We are looking forward to hearing from you!

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Supply Chain, and Management

Industries

Transportation, Logistics, Supply Chain and Storage

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Customer Service Specialist • New South Wales, Australia