Service Leader

The Organisation :

Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage.  Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.

The Role :

We’re seeking a compassionate and experienced Service Leader – Housing to join our Housing and Homelessness team. Based in the Hervey Bay region, this leadership role oversees the day-to-day operations of Emergency and Homestay Housing Programs , providing supervision and guidance to Community Support Workers.

You will ensure the delivery of high-quality, person-centred support aligned with Centacare’s Mission, Vision, and Values, and meet all contractual, funding, and quality standards.

This position also participates in an on-call weekend roster , providing after-hours management support for our women’s share house in Pialba.

Key Responsibilities :

• Provide leadership, supervision, and mentoring to Community Support Workers.
• Oversee service delivery across Homelessness and Homestay programs, ensuring compliance with program guidelines and Human Services Quality Standards (HSQS).
• Support case reviews, risk assessments, and care planning to achieve positive client outcomes.
• Monitor compliance, data entry, and reporting in SHIP and QHIP systems.
• Build and maintain strong partnerships with government, housing providers, landlords, and community organisations.
• Contribute to staff training, service development, and continuous quality improvement.
• Participate in the weekend on-call roster and manage after-hours issues when required.
• Promote a safe, inclusive, and values-driven workplace.

About You :

You’re a people-centred leader who thrives in fast-paced, dynamic environments. You combine strong operational management with empathy, communication, and a genuine desire to make a difference in the lives of people experiencing homelessness or housing instability.

You will bring :

• Diploma or higher qualification in Community Services, Social Work, or a related field.
• Demonstrated leadership experience in housing, homelessness, or community services.
• Sound understanding of relevant legislation, funding frameworks, and quality standards.
• Strong organisational, decision-making, and interpersonal skills.
• Proficiency with Microsoft Office and client management systems (e.g., SHIP, QHIP).
• Current C class driver’s licence, Blue Card, NDIS Worker Screening, and National Police Check.
• Availability to participate in an on-call roster.

Why Join Centacare?

• Be part of a respected, values-driven organisation making a tangible impact.
• Supportive and inclusive team culture rooted in respect and compassion.
• Ongoing training, supervision, and professional development opportunities.
• Access to salary packaging and employee wellbeing programs .
• Opportunities to influence service delivery and contribute to community outcomes.

How to apply

Click  APPLY  and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current CV.

Please note shortlisting and interviews will commence as applications are received.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and / or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.