Desktop Support Officer (Audio Visual)

Desktop Support Officer - Melbourne

At Centorrino Technologies (CT), we’re more than just tech – we’re a community that goes beyond expectations. We’re recognised as a Great Place to Work in 2024‑2025 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We’re on a mission to redefine the customer experience and need a passionate Desktop Support Officer to join our team in Melbourne .

The Embedded Desktop Support Officer is responsible for delivering high‑quality ICT support while acting as the primary onsite technical contact for the client. This role supports day‑to‑day end‑user technology needs, audio‑visual (AV) systems, meeting room technologies, camera infrastructure, and online streaming of events and meetings. The role ensures a positive, customer‑focused support experience and maintains a strong on‑site presence to assist staff, resolve technical issues, and uphold ICT service standards.

What You’ll Do :

• Provide timely and effective onsite ICT support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, and network issues, escalating to higher‑level support when required.
• Install, configure, and maintain operating systems and applications.
• Support user access management (password resets, MFA assistance, account setup).
• Maintain and update asset records, loan devices, and deployment documentation.
• Provide hands‑on support for meeting rooms, conferencing systems, and interactive displays.
• Set up and troubleshoot AV equipment for meetings, workshops, and events (Cisco).
• Assist users with MS Teams, Zoom, or other meeting platforms.
• Coordinate with vendors or specialist teams for complex AV faults or installations.
• Monitor, maintain, and troubleshoot camera equipment used for meetings, events, and presentations.
• Support live‑streamed meetings including setup, configuration, testing, and live incident handling.
• Ensure recording, quality checks, and safe storage of media where required.
• Provide an exceptional, customer‑focused experience for all users and visitors.
• Maintain strong relationships with client stakeholders and communicate clearly, both verbally and in writing.
• Keep users informed of ticket progress, outages, and system changes.
• Maintain accurate documentation, ticket notes, and resolution steps in the service desk system.
• Follow ICT processes including change management, knowledge articles, and asset tracking.
• Proactively identify recurring issues and recommend improvements.
• Support onboarding / offboarding activities, including hardware preparation and account setup.

What You’ll Bring :

Benefits :

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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