Client Implementation Analyst

Client Implementation Analyst

Equifax North Sydney, New South Wales, Australia

Location

Equifax North Sydney, New South Wales, Australia

Responsibilities

As a Client Implementation Analyst you will provide comprehensive support and guidance throughout the client onboarding process for small to medium‑sized clients, focusing on specialised products and services offered by Equifax. You will engage with customers to manage expectations, handle scope changes, and address requirements‑related issues effectively and serve as the primary point of contact throughout the entire service implementation process. Setting up and facilitating regular touch points and status meetings with customers in a timely and professional manner to track the project status is a significant part of this role. You will collaborate with customers to implement and test Equifax solutions, leverage your knowledge of Equifax products and available resources, support them in troubleshooting and resolving any issue that may arise during implementation, and coordinate and follow up to client needs and requirements, liaising with multiple internal teams in order to keep the client updated. You will take ownership of issues during implementation and gaps between client requirements and the Equifax Solutions and work with internal teams to resolve them.

Qualifications

• 1-2 years of experience of project coordination / business analysis experience ideally in a financial services background
• Experience in developing and delivering deep product, implementation and technical expertise to help customers implement financial services
• Good knowledge of using common project management and flowchart software (MS Project, MS Visio, Gantt Charts, etc.)
• Excellent multitasking and prioritisation skills
• Comfortable working with moderate supervision
• Demonstrate experience managing multiple projects concurrently
• Ability to monitor project progress and handle any issues that arise, escalating when necessary
• Strong written and verbal communication abilities characterised by clarity and articulation
• Ability to work effectively with individuals at all levels and diverse backgrounds
• Proven capability to comprehend the interplay between systems applications and business processes in an analytical marketing environment

What Could Set You Apart

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

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