Station Client Service Officer

You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.

There are currently three (3) permanent full-time and one (1) part-time AO4 Station Client Service Officer (SCSO) positions available within the Ipswich District. The successful applicants may be required to perform duties within any establishment within the Ipswich District dependent on agreed placements. Offers for placement will be made in order of suitability. Placement for full-time positions one (1) & two (2) are at the Ripley Police Station. Placement for full-time position three (3) and part-time position (4) - 36.25 hours per fortnight (0.5 full-time equivalent) are the Goodna Police Station. Other identical SCSO positions that arise within 12 months of closing within the Ipswich District may be filled utilising this process.

Your Key Accountabilities

• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
• Use of police computer databases, communication and other equipment as required.
• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Role Requirements

Applications to remain current for 12 months.

Occupational group Administration

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