Client Success Manager

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Client Success Managerto work within ourEmployment Programs.

Lead a passionate team focused on client engagement satisfaction and retention. Youll listen to clients and their support networks use evidence-based insights and drive initiatives that enhance the client experience - helping people belong thrive and achieve their goals now and into the future.

Your Key Focus

• Build and manage relationships with diverse stakeholders to understand client needs and resolve issues.
• Monitor client satisfaction identify challenges and implement strategies to improve retention.
• Coach and mentor team members in business development and cross-service knowledge.
• Provide evidence-based insights to guide client acquisition and retention strategies.
• Ensure policies and risk management practices support sustainable high-quality client experiences.

What We Look For

PDClient Acquisition & RetentionClient Success ManagerDec

Skills experience qualifications

We are committed to filling this role quickly so while applications for this role will close on 10 / 11 / 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing outapply now.

Scope as an Employer

At Scope we Celebrate our people by rewarding you with access to an exclusive benefits platform. You will have access to cashback vouchers and discounts to over 500 popular retailers covering groceries fuel entertainment wellbeing and so much more. Its one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024Circle Back Initiative Employer we commit to respond to every applicant.

Agencies : Whilst we appreciate your interest we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1