ICT Support Analyst

Employment Type : Permanent Full Time
Position Classification : Analyst
Remuneration : $90,582 - $105,637 per annum + Super +
Hours Per Week : 38
Requisition ID : REQ467758
Location: Newcastle
Applications close : Monday, 19th February 2024
ICT Support Analyst
Hunter New England Local Health District serves a population of over 900,000 people and is a recognised leader in the health care industry.

ICT Services provides metro and regional support services across the district with this position being based in Newcastle. We are proud to offer a range of opportunities for professional development.

We have an opportunity for an experienced ICT professional to join our team as an ICT Support Analyst. The role will be a member of our ICT Service Delivery team and be responsible for resolving incidents and service requests remotely over the phone, and face-to-face.

As the successful applicant you will have previous experience providing ICT support in a Windows environment.

We are looking for someone with:

• Associate Diploma level of study in a relevant field or be able to demonstrate an equivalent level of knowledge gained through other studies or work experience.
• Excellent customer service skills
• Experience in solving computer software and hardware issues
• Strong communication skills, including preparation of documentation
• Experience supporting customers in a Microsoft 365 environment
• You will be supported with induction, training, and experienced peers to succeed in the role.