UKG Technical Consultant

Overview

Recruitment Analyst at Strata Results Recruitment

The Time and Attendance Specialist is the functional and technical expert for UKG and is responsible for the efficient management and administration of our client’s time and attendance system, utilizing the UKG Workforce Management (WFM) platform. Supporting both BAU and project related work, this role demands a thorough understanding of timekeeping, scheduling, and attendance tracking, along with the ability to analyse data and ensure compliance with Australian and New Zealand labour laws and Bapcor’s internal policies. The specialist will collaborate with stakeholders to develop and implement process improvements, ensuring the system is utilised optimally. This includes defining business requirements, configuring the system, conducting user testing, and deploying business process solutions.

Responsibilities

• System Administration
• Manage and maintain the UKG WFM and HCM platform, including user access, configuration updates and system troubleshooting.
• Perform data audits and business process audits on a periodic basis for compliance and governance.
• Ensure the accuracy and integrity of timekeeping data, supporting smooth payroll processing.
• Work with Payroll and P&C to maintain organisation structure integrity within WFM and HCM and related employee data as required.
• Identify and configure UKG WFM / HCM in line with Awards, Enterprise Agreements and labour laws as required.
• Support in the development of test scenarios specific to system improvements, enhancements and new functionality and complete user acceptance testing.
• Facilitate change and configuration enhancements, effectively plan, and manage communication of the changes to impacted stakeholders.
• Support leaders, managers, and team members to embrace change and manage through the transition from current to future state.
• Support the time and attendance team by providing expert knowledge and critical thinking skills.
• Coordinate system upgrades and maintenance with internal IT teams and UKG support as needed.
• Support ongoing reviews and adjustments to project outcomes, ensuring any deviations from expected benefits are addressed promptly, and that the full value of the investment in the UKG WFM system is realised over time.
• Engage with key stakeholders regularly to review benefit realisation progress, providing updates on performance and ensuring alignment to maximise the system’s impact.
• Data Analysis And Reporting
• Analyse time and attendance data to identify trends, anomalies, and opportunities for improvement.
• Generate regular and ad-hoc reports on attendance, overtime, absenteeism, and other key metrics.
• With Payroll and P&C teams, ensure compliance with labour laws, Awards and Enterprise Agreements, including tracking hours worked, leave entitlements, and breaks.
• Actively support activities related to benefits realisation by ensuring anticipated outcomes and advantages of projects, particularly within the Time and Attendance and UKG Workforce Management (WFM) system, are continuously tracked, measured, and optimised.
• Collaborate with stakeholders to define clear benefit metrics at the project’s outset, ensuring alignment with Bapcor's strategic goals.
• Implement processes to monitor the achievement of these benefits over time, using data analysis and reporting tools to assess performance and progress toward key objectives.
• Identify areas for additional improvements to enhance the overall value delivered by the system, ensuring measurable and sustainable benefits such as increased accuracy in timekeeping and reduced payroll errors.
• UKG Roll out
• Assist in the end-to-end implementation of UKG WFM modules and upgrades, collaborating with internal teams and external vendors to ensure timely deployment.
• Provide input into project planning, helping to define timelines, milestones, and key deliverables based on business needs.
• Configure and test features within UKG WFM to meet business requirements and integrate with other HR and Payroll systems.
• Participate in User Acceptance Testing (UAT) and resolve technical problems before full implementation.
• Analyze existing timekeeping and attendance processes to identify inefficiencies and opportunities for automation.
• Collaborate with cross-functional teams to redesign workflows that improve system functionality and reduce administrative burden.
• Support process improvement initiatives aimed at enhancing data accuracy and user experience with UKG WFM.
• Collaborate on integrations with Payroll, HRIS, and ERP systems and ensure seamless data flow across platforms.
• Develop and maintain documentation and training materials for users and stakeholders.

Requirements

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