My Aged Care client based in Salisbury has a fantastic opportunity for an experienced, FT Operations Support Officer for scheduling and administrative support. The ideal candidate will be responsible for coordinating staff shifts to ensure appropriate coverage, optimising resource allocation, and maintaining accurate operational data and communications.
Your Responsibilities Include :
Customer Service
- Build genuine, respectful partnerships with customers and their supporters,
- Actively listen to and understand customers' perspectives, preferences, goals, and values as the foundation for all scheduling activities and decision-making
- Promote and encourage client and representative feedback regarding care and services
- Provide a prompt, courteous, responsive and flexible service to all clients and staff in a professional manner
- Work collaboratively with service areas, team leaders and service managers to facilitate a seamless approach to customer service provision.
Workforce Scheduling and Support
Serve as the first point of contact for workforce enquiries, delivering timely and professional support through phone and email communications : Managing incoming calls from relevant staff to record and respond to unplanned leave notifications, ensuring accurate documentation and appropriate operational follow-upMatch clients with the most suitably qualified and appropriate staff based on individual care needs, staff skills, and preferencesProactively manage scheduling adjustments by identifying and assigning suitable replacement staff when changes ariseConsider factors such as staff fatigue and travel time between services when scheduling to promote a safe, efficient, and sustainable workforcePromptly escalate any potential workforce shortages to the Operations Support Lead for timely resolutionAssist with the development and ongoing maintenance of staff rostersManage and maintain rostering and client management systems to improve customer service and deliver best practice servicesEffectively communicate schedules to employees and clients ensuring clarity and addressing any concerns or conflictsEnsure all workforce rostering activities comply with relevant legislation, regulations, and organizational policies, and remain up to date with changes to maintain ongoing compliance across the workforceAdministration Support
Provide administrative and clerical support to ensure smooth team operationsManage and coordinate incoming correspondence directed to shared email inboxes and calendarsSupport logistics for meetings, training sessions, and other eventsProvide support with financial processes to ensure accurate and efficient financial management.Ideally You Will Have :
Proven customer service and administration experienceDemonstrated proficiency in Microsoft Office applications : Word, Excel, Outlook, and Teams, as well as experience using Windows-based software and cloud-based technologiesKnowledge of rostering or asset management scheduling softwareAn understanding of effective rostering principles, processes, and industry best practicesThe ability to manage multiple tasks effectively in a fast-paced and constantly evolving environmentExcellent verbal and written communication skillsThe ability to demonstrate effective administration and organisation of tasks and projects, including setting work priorities to meet deadlinesDrive, initiative, and the ability to positively adjust to changing requirements and situationsThe ability to think logically, interpret, assess, analyse, and review information and issues and provide clear and succinct arguments and effective solutionsPossess a high level of attention to detail and experience in managing sensitive and confidential informationThe ability to work autonomously as well as collaborate within a teamAbility to work autonomously while recognising personal accountability and the value of consultation and collaborationDemonstrated problem-solving and decision-making skills, with the ability to effectively resolve scheduling conflicts and respond to staff concerns in a timely and professional manner.A current National Police Clearance or the ability to obtain one.If you're interested in this exciting opportunity and meet the requirements, please click 'apply now' to apply online. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au I look forward to your application, please note only the shortlisted candidates will be contacted immediately.
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