Customer Service - Randstad

Customer Service-Fraud and Scams

Stop criminals in their tracks! This is your chance to join the elite front line of defence at one of Australia's Big 4 Banks. We are looking for a sharp, analytical, and customer-focused officer to protect millions of customers from fraud and scams.

Pay: $45 per hour + Super + Overtime Rates

Location: Parramatta

Duration: 12-Month Contract (with potential for permanent contract)

The Role

You'll be joining the critical Fraud and Scams team, responsible for protecting both customers and the bank from financial crime. Your mission is to be a proactive force, not just a processor. You will identify, investigate, and prevent sophisticated fraudulent activities, working directly with customers and internal teams to manage and resolve cases.

A Day in the Life

No two days are the same in this dynamic role. You will:

• Lead the Investigation: Be the key player in identifying and stopping fraud targeting our customers.
• Solve the Puzzle: Handle complex queries and complaints, using your sharp judgment and analytical skills to find a resolution.
• Be the Calm in the Storm: Liaise with customers, branches, phone teams, and risk departments, managing cases from the first alert to the final resolution.
• Own Your Work: Proactively manage your daily caseload, operating within clear guidelines to protect everyone involved.

The Perks: What's In It For You?

• Great Work-Life Balance: Work a standard rotating shift. Weekend work is ad-hoc. Please note: this is a 24/7 contact centre - Candidates open to evening and night shifts are highly desired!
• Never Be Bored: Every case is a new challenge. This is stimulating, varied work that will keep your mind sharp.
• A Team That Backs You: You'll have access to incredible resources and guidance from a supportive team that wants you to succeed.

What You Bring to the Table

We're looking for a natural investigator with a passion for customer protection.

• An Investigative Past: Previous experience in Financial Crime, Fraud, Scams, or a similar investigations role.
• Financial Know-How: Experience within banking or financial services is highly desired.
• A Customer Champion: Strong customer service skills, including professional call handling.
• A Detective's Mindset: An investigative, analytical, and critical-thinking approach. You can interpret data and make sharp decisions.
• A Self-Starter: You're comfortable managing your own caseload and working independently.
• Tech-Savvy: You're a pro with computers and can master multiple systems with ease.

Next Steps

Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you! (To launch your career) Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on eileen.leo@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.