Guest Service Agent - Rydges Resort Hunter ValleyEVT Limited • Lovedale, New South Wales, Australia
Guest Service Agent - Rydges Resort Hunter Valley
EVT Limited • Lovedale, New South Wales, Australia
4 days ago
Job descriptionEmpowerment : We make it happen Possibilities : We evolve and innovate Community : We make the connection Anticipate and attend to the guest’s needs and desires immediately. Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel. Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines. Process daily guest transactions and accounts accurately and efficiently. Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests. Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes. Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management. Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area. Have a full working knowledge of all current room rates and packages available at the Hotel. Book, update, amend and file all reservations accurately and in a timely manner. Participate in all rostered theoretical and on-the-job training sessions. Comply with all of the hotel’s operational policies & procedures. Maintain a clean & safe working environment. Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S). Adhere to all established cashiering policies and procedures. Ensure the protection and maintenance of all operating equipment Complete all assigned opening and closing duties. Give assistance to the telephonists and back office personnel when required. Attend all scheduled meetings. Incredible team member discounts from your first day on-the-job 50% off stays at EVT hotels - Rydges, QT, Atura, Lylo and more $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more Awesome winter and summer savings and discounts at Thredbo Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving Australia and NZ's largest and most diverse experiences company
Guest Service Agent - Rydges Resort Hunter Valley
Position Overview
To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.
Vision
Being leaders in creating experiences and properties that escape the ordinary.
Purpose
To make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.
Goals
- Growing revenue above market
- Business transformation
Values
Key Accountabilities
Promptly action all guest messages and facsimiles.
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Guest Service Agent • Lovedale, New South Wales, Australia
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