Team Leader Claims Specialist

Purpose of the Role :

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable customers, by instilling a strong risk-aware culture and empowering the team to operate with fairness, compassion, and flexibility.

Position Accountabilities :

• Lead & Develop Your Team : Guide, inspire, and manage a team of Motor Claims Consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning. You'll conduct performance reviews, identify training needs, and celebrate successes.
• Drive Claims Excellence : Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels. You'll support your team in managing their claims, conducting thorough reviews, and providing necessary authorisations in line with company policies.
• Be Our Technical & Compliance Guru : Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
• Champion Risk & Advocacy : Actively cultivate your team’s awareness and ownership of our company’s risk framework. You'll promote the understanding that good risk practice is everyone’s responsibility, whilst passionately advocating for our customers, especially those who are vulnerable.
• Optimise Performance : Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.

What experience you’ll bring

The benefits of working at A&G

About us :

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award-winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money.Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.