Service Operations and Delivery Manager

Responsibilities

• Delivering the Service strategy to ensure commercial success, particularly focused on the quality, efficiency and effectiveness of Service delivery
• Driving the teams to create revenue through managing, coordinating and delivering calibration and repair projects to time and budget, maximizing resource utilisation
• Alongside the Director of Service & Operations, driving continuous improvement of the function in a structured and logical way so that it pre-empts and surpasses the changing needs of the business
• Developing and improving high level stakeholder relationships this includes internal and external customers
• Expanding existing service capabilities
• Managing internal reference equipment maintenance
• Distributing daily work schedules to lead the team to appropriately factor volume, priority, customer expectations, and service centre goals into decision making processes
• Implementing new policies & procedures which guide staff in day-to-day activities.
• Facilitating a department climate which is open to change, empowers staff to be creative, to stretch their abilities, to challenge the status quo & to achieve continual improvement by adopting or adapting best practice in processes or procedures
• Training, coaching & empowering staff at a level appropriate to their experience & skills
• Managing delivery of Service Level Agreement obligations

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