Customer Service Representative

This range is provided by PERSOL APAC.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$

• / hr - A$
• / hr

Customer Service Representative – Aviation Call Centre (Full-Time Casual)

Mascot, Sydney | Full-time, Monday to Friday | Contract : Now through December

Hourly rate $36 - $37 an hour plus super

Are you passionate about delivering exceptional customer service and looking to be part of the fast-paced aviation industry?

Our client – a leading name in the airline industry – is seeking enthusiastic and dedicatedCustomer Service Representativesto join their call centre team located at their corporate head office in Mascot, Sydney.

This full-time casual contract runs from now through to the end of December, with potential for extension into

This is an exciting opportunity to be part of the travel industry's busiest season, helping customers with their journeys during the Christmas holiday period.

About the Role

As aCustomer Service Representative, you'll be the first point of contact for passengers, supporting them with :

Logistics / freight andfreight forwarder experience is highly desired

Handling disruptions and assisting with rebooking

Answering general queries and providing timely, accurate information

Ensuring customer satisfaction with every interaction

You'll be working in a fast-paced, team-oriented environment where no two days are the same!

What We're Looking For

We're on the lookout for customer service professionals who can hit the ground running with :

Astrong customer-first attitudeand a passion for helping people

Availability to workMonday to Friday, full-time hours

Excellent communication skills, both verbal and written

Strongattention to detailand accuracy in handling bookings

Ability to workindependentlyand within a team environment

Confidence in usingMicrosoft Office applications

Aproactive mindsetand solution-oriented approach

Experience working inhigh-volume call centres.

Highly Regarded Experience

Previous experience inaviation customer support

Familiarity withSalesforce,SAP, or similar CRM / call centre platforms

Work with one of Australia's most respected airline brands

Be part of the travel industry's busiest and most exciting season

Gain valuable experience in a high-performance, customer-focused environment

Competitive hourly rates and potential for contract extensions

Start dates are immediate – don't miss your chance to get on board before the holiday rush!

Apply now with your updated CV and take the next step in your customer service career, or email me at

The role is based in Sydney; therefore, any applications from anyone outside of Australia or Sydney will not be entertained.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Airlines and Aviation and Telephone Call Centers

#J-