Service Desk Analyst - File & Print

JoinCentorrinoTechnologies : Innovate, Grow, and Thrive with Us!

AtCentorrinoTechnologies (CT),we’remore than just tech,we’rea community that goes beyond expectations.We’vebeen recognised as a Great Place to Work 2024 and one of Australia’s Best Medium Workplaces 2024, with an outstandingeNPSscore of 68.

We’regrowing fastand on a missionto redefine the customer experience across Australia and New Zealand. Now,we’relooking for a Service Desk Analyst -File and Print to join ourFile & Printteam,someone who brings energy, accountability, and a genuine passion for helping people.

What You’ll Do :

• Provide support and operational ownership of File & Print services across the environment.
• Deliver Print Services support, including :
• Installation, deployment, and configuration of printers and queues
• Print driver management and remediation
• PaperCut and print management platforms
• Scanner service accounts and scan-to-email workflows
• Hardware fault triage and vendor escalation
• Deliver File Services support, including :
• File server and shared drive management
• File-level restores and recovery
• NTFS permissions and access troubleshooting
• Alignment of local and network storage usage
• Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions.
• Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.
• Participate in major incident triage, including file server or storage-related outages.
• Maintain and improve File & Print documentation and knowledge articles.
• Support related M365 and Audio Visual services where they intersect with File & Print.

What you’ll Bring :

Why You'll Love Working Here :

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why :

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note : A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

#J-18808-Ljbffr