Customer Service Specialist, Air & Sea

Overview

Be among the first 25 applicants. Job Req Number : 101688. Time Type : Full Time.

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of Brisbane.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers to provide information and problem solving. The Customer Service Representative reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

Responsibilities

• Build and maintain strong customer service relationships.
• Provide service information to customers via phone, email, Teams, or CW1, including rate sourcing and DSV service offerings.
• Accurately log customer interactions and opportunities in the system, and transfer calls to relevant team members when needed.
• Investigate and resolve customer issues using internal systems, ensuring timely follow-up on unresolved inquiries.
• Ensure all quotations are created in CW1 and client rates are maintained for auto-rating.
• Keep customer records up to date and recommend process improvements where applicable.
• Complete documentation clearly and accurately, following operational procedures and ensuring data integrity.

About you

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs.

At DSV, performance is in our DNA. We aim to shape the future of logistics in a dynamic environment built on collaboration, accountability and action. We value inclusivity and respect the dignity and rights of every individual. Start here. Go anywhere.

DSV embraces diversity and welcomes people from all walks of life, including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Visit dsv.com and follow us on LinkedIn and Facebook.

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Referral programs and job notifications may be present in original postings; this description has been refined to focus on the substantive role content and requirements.

EEO statement : DSV is an equal opportunity employer and values diversity in its workforce.

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