Service Advisor

About The Role

Our branch located in Dandenong South is seeking a Service Advisor to join the team. The successful person will be responsible for providing administrative support to the service department and providing excellent after‑sales support to all dealership customers in a polite, friendly and professional manner. This role is ideal for someone with dealership experience who thrives in a customer‑facing position where relationship‑building skills and energy make a real impact. We’re also open to trade‑qualified candidates ready to step off the tools and start a new career path in a service department.

Key Accountabilities

• Assist the Service Manager or Service Supervisor with customer calls
• Interpret specific customer problems by obtaining detailed information from the customer to provide effective assistance
• Offer prompt and courteous attention to all customer needs
• Highlight additional services the customer may require, such as simultaneous repairs or items previously reported
• Estimate costs and completion times for jobs
• Ensure all warranty repair orders are submitted within 14 days of completion
• Execute invoice processing procedures, including opening and closing of jobs
• Create purchase orders, input them into the system, and authorise payment
• Liaise with contractors to guarantee invoices are received within 24 hours
• Allocate hours worked to repair orders
• Assist with warranty registration and claims

About You

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other – Machinery Manufacturing

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