Consultant Customer Specific Needs

Job Description

• Exciting opportunity to be a part of our Customer Journey team.
• 1 x Rotating Shift Role : Ideal for those seeking flexibility across various shifts.
• 1 x 3-Day Role : Between Monday to Friday during standard business hours (3 days per week).
• Excitingpermanent part-time roles based at our Mascot Head Office .

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As a Customer Specific Needs Consultant you will be responsible for activities related to Qantas customers with specific needs. This includes Qantas customers who require medical clearance for travel, customers with reduced mobility, and those travelling with medical aids, oxygen or service dogs. This role is critical to the customer experience and to ensuring all internal stakeholders are aware when our specific needs customers are travelling and what actions need to be taken to ensure a smooth and safe journey. The role takes responsibility for clearing customers for travel within guidelines, liaising with customers treating physicians for additional information and escalating those outside guidelines to Legal and QF Medical teams.

To be successful in this role, you must have –

We’re committed to helping you build your career. With the support of your manager, let’s start a conversation about making your next move.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Thursday 20th November 2025

Please note : Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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