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Sales Success Coordinator

Sales Success Coordinator

LNW Gaming ANZ Pty LtdSilverwater, Australia
30+ days ago
Job type
  • Full-time
Job description

Gaming :

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Are you ready to join the Game-Changing Team at Light and Wonder!

Dive into the world of gaming and be part of something truly extraordinary. At Light and Wonder, it's all about the games! As the leading cross-platform global gaming company, we deliver unforgettable experiences that captivate players worldwide.

Who we are?

With a team of over 6,000 passionate individuals, Light and Wonder is at the forefront of innovation in the gaming industry. Our three unique businesses units work seamlessly together to build cutting-edge technology, develop jaw-dropping digital gaming content, and support the success of iconic casinos, operators, and online gaming providers across the globe.

Job Summary

Light & Wonder is in search of an experienced and meticulous Sales Success Coordinator to join our team. A pivotal function supporting the sales team in a high growth business, the role is the backbone to the sales team ensuring customer orders are taken from opportunity to production accurately, efficiently, and effectively to deliver the highest customer experience.

Duties and Responsibilities

  • Ensure accurate and timely processing of sales opportunities, quotes and orders in CRM system.
  • Maintain data integrity in CRM system including conducting routine clean ups of obsolete data and updating venue information per government agency reports.
  • Liaise with the Sales team via phone and email, answering all enquiries in a timely manner.
  • Coordinate with internal departments to ensure all processes are complete for setting up new customers in CRM system so quotes and orders can be processed.
  • Update price lists, product library and truck register in CRM system.
  • Process customer sponsorship requests and other customer related agreements outside of CRM, obtaining internal approvals as required.
  • Pipeline management – ensure accurate data for reporting via weekly maintenance calls to Account Managers.
  • Compile and analyse CRM sales related data and generate reports for management as requested.
  • Routinely cross-check data with Finance on deferred revenue, promotions, purchasing agreements and allocated conversion pool consumption.
  • Collaborate with Sales, Marketing and Operations teams to improve the customer experience.
  • Act as a point-of-resource to other departments in the company relating to customers and the CRM system.

Knowledge, Skills and Abilities

  • Quality : Ensure work is free from errors and meets the highest standards of quality
  • Efficient and Productive : Meticulous attention to detail in all facets of work ensuring identification of potential issues early
  • Consistency and Reliability : ability to focus on detail to deliver consistent and reliable outcomes
  • Problem-Solving : proven ability to identify, prioritise, and select alternatives for a solution
  • Compliance and Risk Management : with strict regulatory requirements, attention to detail ensures compliance with laws and regulations, mitigating risks and avoiding penalties .
  • Sales and Stakeholder Trust : ability to build report with sales, ops, finance to deliver precise, and accurate work, as well as be a team player while also having the ability to work independently

    • Technical / Systems Experience

  • Experience with Microsoft Office applications with a strong knowledge of Excel
  • Experience with CRM or ERP systems highly regarded

    • Why Join Us?

  • Exceptional Talent : Join forces with some of the brightest minds in the industry and unleash your full potential.
  • Global Impact : Be part of a truly global team and make your mark on the gaming landscape worldwide.
  • Innovative Culture : Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming.
  • Endless Opportunities : Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless.
  • Positive Impact : Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.
  • Passionate Community : Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence.

    • Want to know what else you get?

  • Competitive salary and benefits package
  • Flexible / Hybrid working arrangements
  • Company paid parental leave
  • Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking
  • Access to LinkedIn learning suite
  • Novated car leasing
  • Rewards & Recognition Program
  • Employee wellness programs
  • Company-sponsored events and activities

    • Join Us Today!

    If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you! Explore our current openings and apply now to join the game-changing team at Light and Wonder.

    Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

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    Sales Coordinator • Silverwater, Australia