It Support Technician

Daydream Island Resort & Living Reef is located in the heart of Queensland's Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef.

With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to the island.

Job Description

As an IT Support Technician, you will be responsible for maintaining and troubleshooting the hotel's IT systems, ensuring smooth operations across all technological platforms.

You will work closely with the IT team to address hardware and software issues, provide technical support to hotel staff.

Key Responsibilites :

Assist in installing, configuring, and upgrading computer hardware and software

Troobleshoot in-room and resort entertainment

Perform regular system backups and updates to ensure data security.

Monitor system performance and perform troubleshooting of issues as needed

Assist with setting up new systems, equipment, and workstations

Desired Skills and Experience

Knowledge of computer hardware, operating systems (Windows, macOS), and networking basics

Prior experience in IT support, helpdesk, or technical roles

Familiarity with hotel management software and telecommunications systems is advantageous.

Diagnostic tools

Teamwork and collaboration

Willingness to learn

Manage time effectively and productively

A 'quick thinker' with excellent communications and problem-solving skills

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