Client Intake & Engagement Officer – NDIS

Acquaintance Care – Newcastle NSW

Casual | SCHADS Level 2.1–2.3 | $41–45/hr | View to Permanent Part-Time (Level 2.4–3.4) | Bonuses | Flexible Hours

About The Role

We’re seeking a motivated and reliable Client Intake & Engagement Officer to join our growing team. This is a great opportunity for someone with NDIS admin or coordination experience who enjoys helping others and working with purpose.

Start casual for a 3-month trial (SCHADS Level 2.1–2.3), with the opportunity to move into a permanent part-time role (2–4 days/week) at Level 2.4–3.4 based on performance and client growth.

What You'll Do

• Respond to new participant enquiries and complete intake processes
• Gather NDIS plans, risk assessments, and service agreements
• Liaise with support coordinators, plan managers, and families
• Coordinate onboarding with the rostering/admin team
• Help participants understand and use their funded supports
• Keep accurate records and provide ongoing follow-up
• Attend team meetings and contribute to service improvements

What We’re Looking For

• 2+ years’ experience in NDIS admin, intake, or coordination
• Cert III/IV in Community Services, Individual Support or similar
• Great admin and organisation skills
• Confident using email, CRMs, and shared online folders
• Independent, proactive, and strong with communication
• NDIS Worker Screening Check and WWCC (or willing to obtain)

What We Offer

• $41–45/hr casual pay (SCHADS Level 2.1–2.3) during trial period
• Progression to permanent part-time (Level 2.4–3.4) after 3 months
• Performance bonuses for successful SIL, STA, or Community Access intakes (up to $2,000)
• Flexible hours and supportive, hands‑on leadership
• Be part of a values‑driven provider that’s growing with purpose

Apply Now

Send your resume and short cover letter to info@acquaintancecare.com.au or message us directly through SEEK or . We look forward to hearing from you.

Job Types: Part‑time, Casual

Pay: $38.00 – $48.00 per hour

Benefits

• Employee mentoring programme
• Professional development assistance

Work Location: In person