Operations Manager (Blacktown)

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

• Your Opportunity

Reporting to the MA Housing State Manager of Operations, this role is responsible for leading all aspects of operations through an integrated service delivery approach to deliver on our aim to be the community-housing provider of choice.

You will be managing operations for MA Housing Blacktown, across Asset Services, Housing Services and Community development to ensure continuous improvement against operational KPIs.

• Your key responsibilities will be to
• Lead the Blacktown Operations team using an integrated service delivery approach to manage 3 streams of Service Delivery across Housing Services, Asset Services and Community Development
• Develop strong relationships with key stakeholders including Local and State Governments, developers, support partners and the broader community
• Monitor and report on weekly, monthly and quarterly performance
• Develop and implement Local Area Plans that align to national business plans and drive local service delivery
• Work with key MA and Housing stakeholders to develop positive relationships and deliver shared outcomes for clients and communities we serve
• Ensure Mission Australia Housing meets all external and internal compliance requirements for housing services
• Requirements for Success
• Diploma or Bachelor's degree in relevant field
• Minimum of 2 to 5 years' extensive leadership and senior level operational experience ideally in the social or community housing sector and / or property management
• Local knowledge and extensive experience in the social housing sector or property management
• Experience in operational budgeting, asset management and financial management
• Exceptional relationship management skills with high-level customer service focus
• Experience in Community Development and delivering community programs desirable
• Demonstrated experience working and collaborating effectively with key stakeholders
• Real estate license desirable

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children / vulnerable people.

• Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a

• career with Mission Australia
• Your benefits
• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via
• AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• How to apply