Business Data Analyst II

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Job Details

Business Data Analyst II Remote

Posted : 11 / 20 / 2025

Who are we? For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Create recommendations and strategic / tactical plans based on business data and industry knowledge. Create specifications for visualizations and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools. Requires knowledge and experience in own discipline. Analyzes possible solutions using standard procedures. Receive a moderate level of guidance and direction. Build collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.

• Serve as a strategic analytics consultant to stakeholders, translating business challenges into data-driven opportunities.
• Collaborate with ServiceDesk SME team for context, insight, and environmental awareness to better illustrate analytics.
• Deliver tailored insights (weekly / monthly) that focus on operational KPIs, backlog trends, service level performance, and business-impacting issues.
• Facilitate regular data-driven discussions with service managers to ensure alignment between analytics outputs and stakeholder priorities.
• Perform ticket and volume trend analysis to surface opportunities for automation, proactive support, or process refinement.
• Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.
• Manage and evolve analytics specific to stakeholder needs, ensuring consistent delivery of high-quality, timely, and relevant analytics.
• Leverage AI and machine learning techniques to identify trends, detect anomalies, and generate insights for stakeholders.

Job Requirements Details :

What do you need to succeed? Bachelor"s degree or equivalent work experience preferred. Typically requires a minimum of 2 years of related experience.

Pay Range :

$ 75000.00 - $ 85000.00

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