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Experienced Guest Service Agent Local Host

Experienced Guest Service Agent Local Host

Veriu ELMO HRBrisbane, Queensland, Australia
3 days ago
Job description

Introduction

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australianowned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationshipFocused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for likeminded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! orhttps : / / to Punthill Spring Hill

Discover stylish and spacious serviced apartment accommodation in Brisbane; discover Punthill Spring Hill accommodation in Brisbane CBD. Located in Astor Terrace Punthill Spring Hill in Brisbane is only a few minutes walk to the heart of Brisbane CBD. Our serviced apartments in Brisbane feature luxurious king beds a private balcony kitchen workspace flatscreen TV and more surrounded in cosy contemporary interior design. We also have secure undercover parking and corporate meeting rooms in Brisbane for your convenience.

Punthill Spring Hill Apartments in Brisbane are the perfect accommodation whether youre staying for business or leisure. We offer friendly and efficient service a spacious and stylish Brisbane hotel feel with modern dcor and all the comforts of home. Complete amenities make this apartment accommodation all the more alluring.

  • 69 Rooms
  • Pool Laundry and offsite Gym
  • Close to Central Train Station and bus stops.

Responsibilities

Reporting to the Hotel Manager youll be part of a small team of genuine people looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same but each day youll strive to :

  • Provide a high level of guest services at all touchpoints (checkin checkout during their stay)
  • Provide creative resolutions to complaints and problems
  • Be true host and location connection for our guest knowthe local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
  • Respond to emergency situations in a safe and professional matter
  • Identify & explore opportunities to increase the number of returning & new guests
  • Support the Hotel Manager to ensure the hotel operates to VeriBest standard

    • Benefits

    Youll be someone looking for a longterm career with a growing Australianowned hotel group. Access :

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our FastTrack Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

    • Skills And Experiences

    About You

    We work in a fastpaced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

    The successful person must have :

  • Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
  • First Aid Certificate (or be able to obtain before starting)
  • Responsible Service of Alcohol Certificate(or be able to obtain before starting)
  • Flexibility to work at variety of shifts throughout the week including weekends and public holidays on rotation with other team members (although no overnight shifts required)
  • Ability to work as a team & also independently
  • Experience in a customer service role

    • Required Experience :

    Senior IC

    Key Skills

    Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Guest Service Agent • Brisbane, Queensland, Australia