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It Service Desk

It Service Desk

Carecone AustraliaBrisbane, Australia
11 days ago
Job description
  • Role
  • IT Service Desk
  • Location
  • Perth / Brisbane
  • Emloyement Type
  • Permanent
  • Skills-
  • Understanding of ITSM process
  • Understanding of Ops Ram and Service Now
  • Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc
  • Experience : Minimum 2-4 years
  • RESPONSIBILITIES
  • EUC tasks
  • Good understanding of Laptop, desktop, software, imagining & Printers etc.
  • Build and maintain good understanding stakeholder relationships.
  • Understand business priorities, impact, and urgency across all areas.
  • Coordinate with 3rd Party vendors for delivery of IT equipment.
  • Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc
  • ITIL
  • Ensure ITIL practices are followed by team.
  • Good understanding of incident management P1,P2,P3,P4
  • Should know Request, changes, problem management.
  • Should know the on-call process while raising the critical issues
  • General
  • Customer service skill
  • Ensure that best practices and standards are followed.
  • Identifying the areas of improvement and implement them within timelines.
  • Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
  • Follow established guidelines, processes, design standards and enterprise development.
  • Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
  • Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
  • Stock management
  • Manage hardware stock level, and order IT equipment as required.
  • Always ensure availability of end user devices.
  • TECHNICAL SKILLS
  • Must Have
  • Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)
  • Support connectivity issues for LAN and WiFi connections. Good understanding of TCP / IP and LAN / WAN networking.
  • Work with end user technologies that facilitate BYOD (CYOD, COPE etc..)
  • Job Types
  • Full-time, Permanent

    • Pay : $65,000.00 - $70,000.00 per year

    Schedule :

    • 8 hour shift
    • Day shift
    • Experience
    • End USer Computing : 3 years (required)

      • Work Authorisation :

    • Australia (required)

      • Work Location : In person

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    It Service Desk • Brisbane, Australia