Talent.com
ICT Support Officer - Nowra and Shellharbour

ICT Support Officer - Nowra and Shellharbour

Robert WaltersNowra, New South Wales, Australia
21 days ago
Job description

ICT Support Officer - Nowra and Shellharbour

An education organisation with multiple school sites across NSW is looking for an ICT Support Officer to support the technology of two schools in a dual-site onsite role.

What You’ll Do

As an ICT Support Officer, you’ll help staff and students get the most out of the school’s technology. You’ll be part of a team that keeps day-to-day IT running smoothly while supporting longer-term projects.

Your Role Will Include

  • Providing first and second-level onsite IT support to staff and students at two campuses.
  • Monitoring the helpdesk and making sure support requests are handled quickly.
  • Responding to hardware and software issues in line with service standards.
  • Assisting with the rollout of the school’s ICT projects and strategy.
  • Keeping users updated while working on their requests.
  • Building good relationships with staff and students by being approachable, professional, and responsive.
  • Managing your workload so requests are resolved on time.
  • Supporting audio-visual systems, phones, bells, and sound equipment across the campuses.
  • Following policies on information security, data retention, WHS, and IT asset management.
  • Working closely with other ICT team members, school leaders, and external contractors.

What You Bring

We’re looking for someone who enjoys helping people and has a solid background in IT support. Ideally, you will have :

  • Previous experience in a similar ICT support role, preferably in education or a related environment.
  • The ability to juggle competing priorities while delivering great service.
  • Experience supporting audio-visual systems and troubleshooting phones, bells, or sound equipment.
  • Strong skills with end-user hardware (desktops, laptops, printers) and software (operating systems and applications).
  • The ability to guide and train staff and students in a patient, clear way.
  • Experience working to service level agreements (SLAs).
  • Good written and verbal communication skills, with a professional and approachable style.
  • Initiative to improve IT processes while meeting the school’s needs.
  • A commitment to following organisational policies and procedures.
  • (Desirable) Previous experience in a school setting and an understanding of Christian values, though this is not essential.

    • Why you’ll want to work here

    This is a caring and supportive organisation that places people at the centre of what they do.

    You’ll be joining a team that values collaboration, growth, accountability, and integrity. Staff are encouraged to share ideas, learn new skills, and make a real difference in education. Flexible work between campuses and ongoing professional development are also part of the package.

    Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

    #J-18808-Ljbffr

    Create a job alert for this search

    Ict Support Officer • Nowra, New South Wales, Australia