Technical Writer

Job Ref: 46811 Print Job

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Technical Writer

• 9 Months Contract with a view to extension
• Excellent opportunity with Tier 1 Bank
• Location – Melbourne (Hybrid – 2 to 3 days in the office)
• Rate on offer up to $1000 per day (Incl super)

About the role:

The technical writer will join the client’s team to create, uplift and/or maintain critical work instructions that support the processes undertaken by CIR analysts in their remediation of customer profiles against aggressive regulatory commitments.

Primary responsibilities:

• Prepare, review, revise, and maintain work instructions (WIs) for onshore and offshore audiences.
• Work alongside a Senior BA and Operational SMEs to collect, analyse and distil information into simple and easy to follow content, including structuring/classifying content into sub-processes that align to documented processes and simplify analyst consumption
• Write, format, edit, review, and proof procedural WIs for analysts and trainers too agreed standard, including uplifting existing content to ensure consistency of style and format
• Work with HCD Consultants to undertake useability and correctness testing for content produced and incorporate HCD insights into the content generated.

Key Accountabilities

• Review, creation, uplift and maintenance of operational work instructions for CIR analysts
• Meet agreed deadlines for the completion of all content work.
• Standardise content format and quality across CIR work instructions catalogue, and standards
• Simple and effective communication of content
• Support the development of, and adherence to, change governance frameworks for all content produced

Essential capabilities:

• Proven ability to quickly learn and understand complex subject matter.
• Collaborates well with others, including the ability to extract and validate information from SMEs
• Ability to handle multiple projects/priorities simultaneously.
• Ability to consider and deliver to the needs of offshore teams when creating content.

Desirable Skills/Experience:

• Experience in HCD principles and their application to technical content

Skills/Experience:

• 3+ years as an effective technical/instructional writer
• Experience in writing documentation and procedural content for large operational teams, including offshore teams.

Qualification

• Tertiary qualified in Communications or another relevant field