Senior Application Support Engineer

LivePerson (NASDAQ : LPSN) is pioneering trusted enterprise Conversational AI and digital transformation. The world's leading brands rely on our award-winning Conversational Cloud platform to connect with millions of consumers, powering nearly a billion conversational interactions every month. Named the #1 Most Innovative AI Company by Fast Company, we offer uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.

As a Senior Application Support Engineer , you won't just support our products, you'll be the ultimate Subject Matter Expert (SME) for LivePerson’s cutting-edge platform. This role is for a technically fearless individual who thrives on deep backend investigations. You'll dive into complex, high-stakes customer issues , serving as the critical bridge between our Global Support organization and Product Development teams. Your core mission is to solve problems no one else can, then scale that knowledge by building internal expertise and defining next-generation troubleshooting tools and methods. If you’re passionate about mentoring others , comfortable getting your hands dirty in the code and logs, and driven to continuously improve system stability , we want you. This is a chance to have a direct, measurable impact on our product’s reliability and our customers' success.

• Customer & Technical Ownership : Be the senior technical focal point and ultimate escalation point for complex, high‑severity customer issues.
• Case Management : Own the end‑to‑end lifecycle of assigned cases, driving issue resolution within defined SLAs.
• Cross‑Functional Liaison : Act as the support liaison and critical bridge between the customer, Product Management, R&D, and various Business Units to drive issue resolution.
• Process & Knowledge Scaling : Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next‑generation troubleshooting tools and methods.
• Mentorship & Team Elevation : Mentor and educate the wider support team to increase internal knowledge and drive down case processing time.
• Availability : Participate in an on‑call duty rotation for high‑severity issues.

✅ You Have : Required Skills & Qualifications

We are looking for a driven, customer‑focused professional with :

Professional Experience & Education

Technical Expertise

Attributes & Mindset

We are committed to supporting the complete well‑being, health, financial security, family, and professional growth of our permanent employees.

Time Away & Flexibility

🚀 Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity and empower our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote‑friendly workplace.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer . We believe that diverse perspectives drive innovation.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates. Scammers may pose as hiring managers and recruiters.

Please Note :

If you have any questions, please feel free to contact recruiting‑lp@liveperson.com .

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