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Linux System Support Analyst

Linux System Support Analyst

InteleradAustralia, Australia
10 days ago
Job description

Job Description

Purpose

As a System Support Analyst, you will provide support and guidance to our clients by answering their requests

regarding both server-side and client-side applications and systems that will enable them to make a difference

in their day-to-day operations and ultimately improve their delivery of patient care.

Responsibilities

  • Provide excellent System Support services :
  • Respond to client problems (phone / tickets) and proactively monitor client’s installations;
  • Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
  • Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and
  • servers;
  • Log and document all incidents in the ITSM (ServiceNow and / or Jira) and fix client’s problems;
  • Perform database maintenance using SQL statements;
  • Edit configuration files on Linux servers or troubleshoot applications on remote workstations running
  • Microsoft Windows;
  • All the work is done remotely through secure connections and via phone and remote desktop-sharing.

This role also requires work outside of regular work hours (on-call) with a rotating shift schedule.

  • Stay proactively informed and trained on the following to ensure an excellent level of service and

    • expertise :

    Back-End Architectures

    IntelePACS software

    3rd party integration

    Qualifications

    Employment Prerequisites

  • Experience in a customer service or technical support role;
  • A minimum of 2 years of professional work experience in Linux system and network administration;
  • Remote troubleshooting (ssh, VPN tunnels);
  • Basic knowledge of SQL databases (Sybase, MySQL, postgresql);
  • Microsoft Windows (basic workstation configuration and troubleshooting);
  • Knowledge of a scripting language (such as Perl, python or shell) is an asset
  • Experience with TCP / IP, network security, IPSec or VPN is an asset.

    • Desired Competencies

  • Excellent communication skills (verbal and written, English is mandatory);
  • Highly motivated and team oriented;
  • Client-oriented;
  • Attention to detail and strong problem solving skills;
  • Ability to work under pressure.

    • Additional Information

    All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

    Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

    Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

    Meet Intelerad’s Leadership Team :   https : / / www.intelerad.com / en / about / leadership-team /

    Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

    Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment