Club Millesime Team Leader

SofitelCouncil of the City of Sydney, New South Wales, Australia

14 days ago

Job description

Join to apply for the Club Millesime Team Leader role at Sofitel

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award‑winning outdoor infinity pool, state‑of‑the‑art gym overlooking the city skyline, exclusive top‑floor Executive Lounge and our well‑renowned luxurious spa. Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment.

Job Description

Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands‑on support.
Ensure every guest interaction delivers an exceptional and memorable experience.
Uphold high standards of service, security, and safety across all areas.
Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
Oversee mise‑en‑place preparations to ensure everything is ready for guests’ arrival.

Qualifications

Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.

Exceptional guest service skills with a passion for creating memorable experiences.

Excellent communication, interpersonal, and problem‑solving abilities.

Solid understanding of Food and Beverage operations, including stock management and service standards.

Ability to maintain high standards of safety, hygiene, and security.

Knowledge of wine, spirits, and menus with the ability to guide both team and guests.

Flexible, proactive, and able to lead by example in a fast‑paced environment.

Flexible to work evenings, weekends, and public holidays.

Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Important Notice

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

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Team Leader • Council of the City of Sydney, New South Wales, Australia

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