Operations Manager

About Us

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

Benefits

• Generous employee discounts available across JB Hi-Fi and The Good Guys
• Opportunity to grow and develop in a large retail environment
• Paid parental leave

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

The Role

Lead the store team to create a sales focused culture and deliver profitable sales growth.

Key Responsibilities

• Develop Warehouse and Administration teams knowledge and capability
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries
• Ensure store is meeting all compliance and legislative requirements
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures
• Establish and oversee effective warehouse inventory management processes and systems