Relationship Manager - Third Party Banking

Relationship Manager - Third Party Banking

Who are we? Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market‑leading products and services, supported by some of the world’s best systems and processes.

As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

Responsibilities

• Proactively develop your broker client base
• Implement a regular client‑call and visitation program
• Be a lead aggregator
• Support our Platinum and Elite broker base
• Use your knowledge of CommBank’s banking products to achieve business unit sales and growth targets
• Ensure the provision of consistently accurate technical, loan structuring and policy support to brokers
• Identify training and development needs and drive the continuous improvement of brokers’ knowledge and service standards
• Take ownership of customer needs and identify appropriate service and product solutions
• Ensure that settlements are maximised, and that customer retention risks are identified and proactively resolved
• Deliver presentations to client groups and attend banking and related promotional public relations events, whilst networking and managing successful relationships
• Be a change advocate by understanding regulatory initiatives and incorporating changes into ongoing broker education
• Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results

Qualifications

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date : 07 / 11 / 2025

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