Service Coordinator - IT Service Management

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role :

We are looking for an experienced Service Coordinator to join the IT Service Management function in Coles Technology.

This role is critical for the delivery of Coles Technology's Incident Management and Problem Management, providing guidance to stakeholders, overseeing the resolution of major IT incidents, and coordinating post-incident activties to prevent reoccurrence and promote continuous improvement.

Key responsibilities include :

• Ensure Incident Management and Problem Management guidelines are embedded in day-to-day operations across Technology
• Enact the role of a trusted enabler of Incident Management and Problem Management governance
• Coordinate service restoration of major incidents and the ensuing tasks related to Cause and mitigation
• Implement initiatives to improve processes and services for the ITSM team, other Technology teams, and end users

About you and your skills :

What’s in it for you?

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email

Job ID : 154465

Employment Type : Full time

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