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Call Centre Consultant

Call Centre Consultant

VertoNewcastle, Australia
17 days ago
Job description

Full time position based in Broadmeadow

We’re looking for a dedicated and customer-focused Call Centre Consultant to be the first point of contact for phone and online enquiries in our busy contact centre in Broadmeadow.

About the role

In this role, you’ll deliver exceptional service across multiple channels : phone, email and live chat to a diverse range of stakeholders including employers, job seekers, residential tenants and students. You’ll respond to enquiries about VERTO’s services and programs, and provide general administrative support such as data entry, printing and scanning.

What we offer

  • Salary packaging with up to $15,900 tax free options.
  • Additional $2,650 Meals and Entertainment tax free salary packaging benefits.
  • Above award leave entitlements including 5 weeks annual leave.
  • Internal traineeship and leadership programs.
  • Salary continuance insurance.
  • Access to company sponsored formal qualifications.
  • Access to free counselling through our Employee Assistance Program.

About you

  • Great interpersonal skills including exceptional verbal and written communication.
  • A proven ability to manage challenging customer behaviour, problem solve and resolve complaints.
  • Excellent organisational and time management skills.
  • Strong computer skills in Microsoft Office.
  • Call centre or high volume reception experience is desirable but not essential.

    • About VERTO

    VERTO is a not-for-profit organisation that positively transforms lives through services such as Employment Services, Training, Indigenous Services, Community services, Tenants Advice & Advocacy, Financial Counselling.

    We have more than 500 staff across the VERTO group and value diversity of experience and skills.

    We are an equal opportunity employer and welcome all applicants, including people with disability, culturally diverse backgrounds and Indigenous Australians.

    Applications

    Please apply early as applications are reviewed as they are received. Your application should consist of a tailored resume, contact details of two work referees and the following documents :

  • Working With Children Check
  • National Police Check
  • Right to Work
  • Current Driver’s Licence
  • myID.

    • Successful candidates will need to provide the above.

    Need more information?

    Contact Human Resources at or call for a confidential discussion.

    Alternatively, see our website at .au

    Salary Packaging information : .au

    Applications will close

    The selection process will commence upon receipt of applications and will close at 9am Friday the 7th of November 2025 or prior, if a suitable candidate is found.

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