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Export Customer Service Officer

Export Customer Service Officer

Bega GroupTatura, VIC, Australia
23 days ago
Job description
  • Join a large Australian owned iconic brand based in Docklands - Flexible work environment
  • Start your journey with Bega Group - Great career opportunities within
  • Join an expanding team with a supportive environment and training

    • About the role

    We currently have a new opportunity for a Customer Service Officer - Export to join the team based in either Docklands, Tatura or Bega. The purpose of the role of Export Customer Service is to manage the customer order life cycle from order receipt to invoice, and export documentation. The role will ensure Bega's export license is protected by operating in a manner that is compliant with dairy export legislation and complying with country export regulation. The role will act as a 'customer champion' within the business to ensure that the customer's needs are met within business rules. You will work with internal and external stakeholders to drive excellence across our processes and improve the customer experience.

    Responsibilities :

    • Receive orders from customers and confirm within agreed supply timeframes.
    • Process export sales contracts and orders in the system.
    • Ensure Product meets specific Country / Customer requirements (i.e., additional testing, label requirements and block product).
    • Provide order status updates to account managers and customers as required. Maintain all customer profiles in support systems, ensuring details are current.
    • Work with our internal and external stakeholders to secure bookings via air or sea for our export customers.

      • About you

    • Experience with Customer Service and solid knowledge of customer order process.
    • Exceptional attention to detail and interpersonal skills.
    • Demonstrated understanding and preferably experience with export regulatory and documentation requirements.
    • Demonstrated understanding of supply chain environments and problem solving.
    • Excellent written and verbal communication skills.

      • Applications

      At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

      We will accept applications from all people with the right to live and work in Australia.

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