Aptitude Software - Support Consultant- Sydney

Aptitude SoftwareCouncil of the City of Sydney, New South Wales, Australia

30+ days ago

Job description

Overview

Aptitude Software - Support Consultant- Sydney

Join to apply for the Aptitude Software - Support Consultant- Sydney role at Aptitude Software.

Get AI-powered advice on this job and more exclusive features.

Responsibilities

Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio.
Engaging with clients through analysis, effective communication, and coordination with product management and development teams to timely resolve incidents and requests.
Maintaining a high level of client satisfaction.
Obtaining detailed information relating to the business impact of client issues, using effective questioning and troubleshooting techniques.
Replicating, investigating, and diagnosing issues.
Working closely with internal Aptitude Software teams on escalated functional and technical issues and product roadmap changes.
Documenting issues for root cause isolation when needed.
Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results.
Liaising with Support management in North America, the UK and Poland.

Qualifications

Educated to at least Bachelor’s degree

Previous experience in a similar role

Analytical mindset, problem-solving, process-driven and quick learner

Self-motivated with ability to work independently

Excellent interpersonal and communication skills

Advantageous Skills

Previous experience supporting enterprise finance software products

Understanding of accounting principles

Experience in Banking, Telco, High-Tech, or Insurance sectors

Business analysis and testing experience

Technical Skills

Good understanding of relational databases

Good knowledge of SQL

Good knowledge of Unix / Linux operating systems and tools

Knowledge of software debugging and profiling tools

Ability to read and understand source code in languages like Java / C / C++ / C#

Ability to create simple ad-hoc programs or scripts

Availability And Work Pattern

Needs to cover 8 hour shifts during extended day hours (06 : 00 – 24 : 00)

On-call at night may be required

Occasionally cover on public holidays and weekends (on-call rather than office work)

Seniority level

Entry level

Employment type

Part-time

Job function

Information Technology

Industries

Software Development

Referrals increase your chances of interviewing at Aptitude Software. Get notified about new Software Support Consultant jobs in Sydney, New South Wales, Australia.

#J-18808-Ljbffr

Create a job alert for this search

Consultant Sydney • Council of the City of Sydney, New South Wales, Australia

Related jobs

Promoted

BeyondTrust - technical consultant - Contract - Sydney

Hastha SolutionsCouncil of the City of Sydney, New South Wales, Australia

BeyondTrust - technical consultant - Contract - Sydney.Be among the first 25 applicants.Urgent requirement of BeyondTrust - technical consultant - Contract - Sydney. Deploy and configure BeyondTrust...Show moreLast updated: 30+ days ago

Promoted

Solution Sales Specialist - SAM and Software Licensing Solutions

InsightCouncil of the City of Sydney, New South Wales, Australia

Solution Sales Specialist – SAM and Software Licensing Solutions.Location : This is a hybrid opportunity and can be based in Sydney, Melbourne, Brisbane, or Perth. Best Workplace™ in Technology and #...Show moreLast updated: 19 days ago

Promoted

Solution Sales Specialist - SAM and Software Licensing Solutions

Insight EnterprisesCouncil of the City of Sydney, New South Wales, Australia

Solutions Sales Specialist – SAM and Software Licensing Solutions.This is a hybrid opportunity and can be based in Sydney, Melbourne, Brisbane, or Perth. Best Workplace™ in Technology and #17 Best W...Show moreLast updated: 24 days ago

Promoted

Support Consultant

REA GroupCouncil of the City of Sydney, New South Wales, Australia

Make an impact solving problems in a collaborative, supportive team!.Enjoy varied and interesting work in a hybrid environment!. Permanent full time role based in Sydney.With bold and ambitious goal...Show moreLast updated: 26 days ago

Promoted

ABAP CRM Technical Consultant - Sydney

Ayan InfotechSydney, Australia

Ayan Infotech has an urgent and immediate requirement for an ABAP CRM Technical Consultant for a contract role in Sydney. Due to the nature of the work involved, all applicants must have full unrest...Show moreLast updated: 16 days ago

Implementation Consultant (Software)

Onset GroupSydney, NSW, AU

It’s a chance to join a fast-moving, innovative scale-up that is committed to helping employees grow both personally and professionally, while delivering solutions that genuinely transform its clie...Show moreLast updated: 30+ days ago

Promoted

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

ApexFocusGroupSpencer, New South Wales, Australia

Remote

Now accepting applicants for Focus Group studies.Earn up to $1550 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed...Show moreLast updated: 30+ days ago

Promoted

Software Engineer - Contract - Sydney

Hastha SolutionsCouncil of the City of Sydney, New South Wales, Australia

Software Engineer - Contract - Sydney.Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.Strong in providing GIS solutions using Smallworld suite of products.Hands on and devel...Show moreLast updated: 30+ days ago

Promoted

Applications Specialist

Bayside Council (NSW)Council of the City of Sydney, New South Wales, Australia

Bayside Council, Sydney, NSW, Australia.Full‑time Permanent (35 hours per week).An Application Specialist is responsible for analysing, designing and deploying configuration changes to the council’...Show moreLast updated: 12 days ago

Promoted

Solution Consultant (Australia)

LenovoSydney, New South Wales, Australia

Solution Consultant (Australia).Join Lenovo’s mission to transform how businesses use technology.In this role, you’ll be the trusted advisor and evangelist for Lenovo’s cutting-edge services and so...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Consultant Sydney

PALO IT GroupSydney, New South Wales, Australia

PALO IT is a global technology consultancy that crafts tech as a force for good.We design, develop, and scale digital and sustainable products and services to unlock value across the triple bottom ...Show moreLast updated: 30+ days ago

Promoted

Solutions Engineer, Sydney

VerkadaCouncil of the City of Sydney, New South Wales, Australia

Designed with simplicity in mind, Verkada's six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building secur...Show moreLast updated: 15 days ago

Promoted

Solutions Consultant (Sydney - Hybrid)

GTreasuryCouncil of the City of Sydney, NSW, Australia

Solutions Consultant (Sydney, Hybrid).Join to apply for the Solutions Consultant (Sydney, Hybrid) role at GTreasury.GTreasury has a vision to create the next-generation of technology tools for the ...Show moreLast updated: 6 days ago

Promoted

APAC Technical Support & Cloud Consultant (SYDNEY / MELBOURNE)

NeoXamCouncil of the City of Sydney, New South Wales, Australia

APAC Technical Support & Cloud Consultant (SYDNEY / MELBOURNE).NeoXam Australia is expanding! Following the launch of our Sydney office in 2024 and our new Melbourne office in 2025, we are looking fo...Show moreLast updated: 6 days ago

Promoted

Yardi Implementation Consultant - Australia

Assetsoft Consulting Pvt. LtdSydney, New South Wales, Australia

Sydney, Australia | Posted on 08 / 08 / 2025.Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT...Show moreLast updated: 30+ days ago

Promoted

Support Consultant- Sydney

Aptitude SoftwareCouncil of the City of Sydney, New South Wales, Australia

Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio. Engaging with company’s clients through skillful analysis,...Show moreLast updated: 30+ days ago

Promoted

Implementation Consultant

Fyndr GroupSydney, New South Wales, Australia

Implementation Consultant – SaaS Delivery (Insurance Software) | Sydney CBD (Hybrid, 2–3 days in office) | Multiple roles – Junior, Mid, Senior. Direct message the job poster from Fyndr Group.Join a...Show moreLast updated: 30+ days ago

Technical Solutions Engineer Customer Support Sydney, Australia

Artista NetworksSydney, NSW, AU

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation.We...Show moreLast updated: 30+ days ago