Whistleblower call taker

Job Requisition ID :  37892

About the role

This is your opportunity to join Deloitte’s growing Forensic Managed Services team in Bendigo as a Whistleblower call taker. The role involves working as part of a call taking response team of qualified professionals providing an independent external reporting channel to enable client employees to report on serious misconduct with their workplace through a safe environment, and to provide support to the larger forensic team as required.

Our client base includes many large corporates and household names along with smaller companies and key internal stakeholders. The Whistleblower Services are provided in accordance with regulations and guidelines governing the delivery of the Whistleblower Service, which are aligned to Corporate Governance principles. Our forensic group works on large projects which from time to time need additional staff to assist clients’ customers. The requests from our clients and their customers can be many and varied. An element of this role involves assisting in answering those requests.

What will your typical day look like?

The Whistleblower Service is a 24 hour, seven days a week operation which may require some duties to be performed outside normal business hours.The Whistleblower Service operates between the hours of 6.30 am and 5.00 pm Monday to Friday and you will be required to work a standard working day within these hours. Initially in this role you will be working with / exposed to :

Professional call taking to ensure all relevant information is obtained from each caller

Development of written reports for each call in accordance with quality standards

Leveraging the call management system for all process steps across the Whistleblower call lifecycle

First level quality checks of Whistleblower disclosure reports within the team

Understanding and grasping new concepts and processes

Adherence to the Whistleblower Services guidelines, policies and processes

Client contact and support in the day to day operation of the service

Assessing the value of requirements, and prioritising a backlog, to ensure work focuses on meeting client deliverables and maximising value in line with the business and product strategies

Carrying out ad-hoc analysis of data to identify trends within the service

Escalating calls as appropriate

Billing administration and / or willingness to learn billing and other administrative activities.

Enough about us, let’s talk about you.

You will require an ability to interpret and analyse detailed and complex information obtained either orally or in writing, as the main functions of this role will involve answering our Whistleblower hotline, generating whistleblower reports on behalf of Deloitte’s internal and external high profile clients and to undertake various administrative tasks in the provision of the service to the clients.

To be considered for this opportunity, your qualifications, skills & experience could include :

A tertiary qualification in a relevant field such as – Psychology, Business Management, Accounting, Commerce or Law

Sound working knowledge and experience in using the Microsoft Office Suite

Working knowledge of confidentiality and independence issues

Experience working with customers, and / or in a role which required strong interpersonal skills

Attention to detail, problem solving and the ability to think on your feet.